Frequently asked questions
Answers to common questions about ordering medicines, prescriptions, delivery, refunds and pharmacy registration on ANSA MEDS.
Is ANSA MEDS a pharmacy?
No. ANSA MEDS is a marketplace platform. Medicines are sold and dispensed by independent registered sellers holding valid drug licences.
Do I need a prescription?
Prescription-only medicines require a valid prescription, uploaded from your account and verified by the registered seller before dispensing.
How do I track my order?
Sign in and open My Orders in your customer dashboard to see live status updates.
How are prescriptions stored?
Prescriptions are stored in private, access-controlled storage. Only you, the assigned seller and authorised reviewers can access them.
Can I sell on ANSA MEDS?
Yes. Register a pharmacy account and submit your shop and licence details for verification.